Membership & Online Tools Subscription: If for any reason you are not 100% satisfied with your membership and/or online tools subscription, you can cancel at any time. If you cancel within the first 30-day free trial period, your credit card will not be charged and you pay absolutely nothing. Cancellation requests received after 30 days can be made at any time. There are no refunds or credits for partial subscription periods. All cancellation requests must be made through Member Services at 877-275-6242 or firstname.lastname@example.org.
Monthly membership and/or online tools subscriptions cancelled and reactivated during any 12-month period are subject to a $50 reactivation fee.
Books & Publications: All books and publications must be returned or cancelled within 30 days. We will refund the purchase price. Original shipping fees are nonrefundable.
Data Services: The Stock Data Service is cancelable at anytime. No refunds or credits for partial subscription periods
Software: Unopened software may be returned within 15 days of the date shipped for a full refund (less shipping & handling). Orders returned after 15 days (but within 30 days) of the date shipped will be subject to a 15% restocking fee. Return instructions are included on the packaging slip enclosed with your software.
Opened software or software purchased more than 30 days may not be returned.
Events No refunds are issued for webinars. Recordings are made available for 1 week after the live event for review by all paid registrants.